iiVox case · Automotive
Auto service: database calling and MOT booking with mechanic calendar
10,000+ clients: AI reminds about MOT, quotes a price and books a mechanic slot. Slot fill 65% → 92%, payback under a month.
92%
slot utilization
90 000 ₽
setup
менее 1 месяца
payback
ClientFive-site auto service network for scheduled MOT and repairs
Challenge
10,000+ clients needing MOT, seasonal tires and diagnostics. Admins were stuck on manual calling; chaotic spreadsheets caused double bookings. They needed calling, price quotes, mechanic-aware slots and SMS with the site address.
iiVox solution
- →Voice AI calls the base, reminds about MOT, asks make/year/mileage/insurance and quotes duration and price.
- →Books a free mechanic slot in CRM and sends SMS with address.
- →CRM calendar cleaned up: booking rules, Google/Exchange, no duplicates.
- →Day-before reminder call; reschedule/cancel without an admin.
Business impact
Before vs after
| Item | Without iiVox | With iiVox |
|---|---|---|
| Administrators (2) | 100 000 ₽/мес | 0 ₽ — другие задачи |
| Time per outbound call | ~10 мин | 2 мин |
| Idle mechanic time | до 30% | менее 5% |
| Booking conflicts | ~10% броней | <1% |
| SMS reminders | вручную | автоматически |
Results
+1,200 clients in month one vs 300 manually.
+Slot fill: 65% → 92%.
+Repeat visits +18% from reminders.
+~80 admin hours/month moved to quality and complaints.
+~100k ₽/mo saved. 90k ₽ pays back in under a month. ~400% ROI per quarter.
Outcome
Mechanic calendars left spreadsheet chaos: AI fills slots, clients arrive via SMS, bays sit idle less often.